Transway Hotels Group Corp. (“Transway Hotels”) namely Executive Hotel, Palm Grove Hotel, Las Palmas Hotel de Manila, and Octagon Mansion Hotel regards privacy is of the essence and is committed to protect all Personal Data provided or collected from clients/customers and potential clients/customers; in accordance to Republic Act 10173, also known as The Data Privacy Act of 2012.
At Transway Hotels, we care about your privacy. The privacy and security of your personal information is very important to us. We know that you are concerned about how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We do not share your personal information in ways not disclosed in our privacy statement or without your informed permission. We value your trust very highly, and we strive to protect the confidentiality and appropriate use of any personal information you provide to us.
What Personal Data Do We Gather?
The term “Personal Data” refers to any personal data that can be used to identify you as an individual. This information you provide helps us to know and serve you better, which is part of our Mission to provide consistent quality service to our guests.
The following types of Personal Data about you that we may collect and process are:
Contact information, such as your name, mailing address, e-mail address, and telephone number;
Credit card number or other payment account number, billing address, and other payment and billing information (“Payment Information”);
Transway Hotels Loyalty Program member information, online user account details, profile or password details and any frequent flyer or travel partner program affiliation;
Records and copies of your correspondence if you contact us;
information necessary to fulfill special requests (e.g., health conditions that require specific accommodation);
Guest stay information, including the hotels where you have stayed, date of arrival and departure, and goods and services purchased;
Information collected through the use of closed circuit television systems, card key and other security systems; and
In limited cases, information relating to the credit of customers.
We may collect these Personal Data from a variety of sources including:
Information You Give Us. We receive and store information you enter on our website or give us in any other way. You may choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as reserving a room or any other services we may offer, responding to your requests, customizing your preferences and communicating with you.
E-mail Communications. We do use e-mail addresses for promotional purposes but we will provide you with the option not to receive such mailings, both in each promotional mailing and on this website.
You will, however, receive an auto-generated e-mail confirmation when making a reservation online, and occasionally from our reservation sales agents for inquiries related to a booking you have made for any of our services and products.
Information from Other Sources. For reasons such as improving the personalization of our services (for example, providing recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to your existing information.
Travel Agents and Booking Websites. Travel Agents, authorized persons who book accommodation for you and online booking sites also supply us with your personal data so that we can provide you with the required services.
Social Media. We may collect certain information from your social media account consistent with your social media settings, when you take part in any social media activities sponsored by the Transway Hotels. You may also be subject to the privacy policies of these social media sites and the Transway Hotels shall not be responsible for your activities on these social media sites.
How Secure Is Your Personal Data?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL), which encrypts information you input and which is certified by the Secure Server Certification Authority. We reveal only the last four digits of your credit card numbers when confirming a reservation. Of course, we transmit the entire credit card number to the appropriate credit card company for verification. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
What Non-Personal Data Do We Gather?
Transway Hotels may also collect “Non-Personal Data,” meaning aggregated and/or anonymized information, demographic information, and any other information that does not reveal your specific identity. Because Non-Personal Data does not personally identify you, we may use such information for any purpose, including without limitation to facilitate and improve your ongoing access to and use of our Site, to best tailor our services to suit personal interests, to analyze visiting patterns, enhance and improve customer service, and for our other business purposes. As you navigate the Site, we and our service providers may collect certain Non-Personal Information such as your computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version using automatic data collection technologies.
In addition, we may engage third party tracking and advertising providers to act on Transway Hotels' behalf to track and analyze your usage of our Site through the use of such automatic data collection technologies. These third parties collect and share with us, as we may request, Site usage information about visits to our Site, measure and research the effectiveness of our advertisements, track page usage and paths followed during visits through our Site, help us target and track use of our Internet banner advertisements on our Site and on other sites, and track use of other links from our marketing partners' sites to our Site. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Cookies. Like some websites, Transway Hotels websites store information in a small text file, called a "cookie" on your hard disk. Cookies contain information about you and your preferences. For example, if you inquire about rates and availability, the site might create a cookie that contains the details you entered. Or it might only contain a record of which pages within the site you visited, to help the site customize the view for you the next time you visit.
IP Addresses. Your IP address is a number that your Internet Service Provider automatically assigns to the computer that you are using to access the Site. This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time of each visit and the page(s) that were visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. We use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, validation of a legitimate user session via Google® captcha and administering the Site. Please note that we treat IP addresses, server log files, and related information as Non-Personal Information, except when we are required to do otherwise under applicable law.
Do Not Track. Your web browser may let you choose your preference as to whether you want to allow websites to collect information over time about your online activities across different websites or online services. At this time, the Site does not respond to such “Do Not Track” or similar preferences you may have configured in your web browser, and the Site may continue to collect information in the manner described in this Policy. However, as stated in the “Non-Personal Data” section above, we do allow you to exercise some choice in the information collected by adjusting your browser’s cookie settings.
Security. Because the security of your Personal Data is important to us, we have implemented security measures that provide reasonable precautions against the unauthorized access, disclosure, alteration, or destruction of Personal Information. The Personal Information we collect from you online is stored by us and/or our service providers and protected through a combination of physical and electronic access controls, firewall technology, and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, access, misuse, or alteration of Personal Information. Where required by law, we will notify you of any such loss, access, misuse, or alteration of Personal Information that may affect you, so that you can take the appropriate actions to protect your rights. We may decide to notify you by mail, email, or telephone where permitted by law.
Please do not send us your Payment Information or Sensitive Information through e-mail or any undesignated area (e.g., submission of your credit card number in a "comment" field). If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the alleged problem by contacting our Data Privacy Officer as set forth below in this Policy. Please note that, if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the alleged problem.
Communications Policy. Other than personal information, Transway Hotels shall be free to reproduce, use, disclose and distribute your communications to us onto third parties and to use any ideas, concepts, know-how or techniques contained in those communications for any purpose whatsoever. Communications include but are not limited to feedback, questions, comments, suggestions and the like.
What Can You Do If You Have any Questions or Concerns?
Your personal guest data will be managed by our Data Protection Team who will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. You have the right to access such data and to require a correction to any data which is incorrect. Our Data Protection Team can be contacted at firstname.lastname@example.org.
Transway Hotels reserves the right to change, modify, or amend this Policy at any time. The date this Policy was last revised is at the top of this page. If we make a material change to this Policy, we will indicate on the Site that our privacy practices have changed and will provide a link to the new policy. If we make material changes to how we use your Personal Information, we will notify you by e-mail to the e-mail address specified in your account (if applicable) and/or through a notice on the Site’s home page, and we will provide you with an opportunity to opt-out of such new or different use. Any changes to the Policy will become effective upon our posting of the revised Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Policy then in effect.